SocialMiner Administration - Cassandra Migration: Earlier social contacts/ Chat transcripts/ Pre-defined responses not imported after performing Upgrade and Switch Version
|Problem Summary||Earlier social contacts/ Chat transcripts/ Pre-defined responses not imported after performing Upgrade and Switch Version.|
|Possible Cause||The data to be imported would have contained special characters.|
|Recommended Action|| Collect the failed statements and analyze the data. Mostly the insert statements fail due to special characters. Look for the exception with which the insert statement failed under /var/log/install/import_ccp_datastore_tables.log.
Check for the /common/ccp/upgrade/migration/datastore/failedstatements directory for the failed insert statements.
Contact SocialMiner BU for data recovery.
|Associated CDETS #||None|