Single Step Transfer to the CCX IPIVR from the Agent Desktop fails

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<Tip Title>

Problem Summary Single step transfer to the CCX IPIVR from the agent desktop fails with the following error message.
Error Message Error [20052 redirect request failed]
Possible Cause Known software issue, to be fixed in a future release.
Recommended Action As a workaround, use consult transfer instead.
Release Unified Contact Center Express, Release 8.0(1)
Associated CDETS # CSCtf01303

Rating: 0.0/5 (0 votes cast)

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