Single Step Transfer to the CCX IPIVR from the Agent Desktop fails
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<Tip Title>
| Problem Summary | Single step transfer to the CCX IPIVR from the agent desktop fails with the following error message. |
|---|---|
| Error Message | Error [20052 redirect request failed] |
| Possible Cause | Known software issue, to be fixed in a future release. |
| Recommended Action | As a workaround, use consult transfer instead. |
| Release | Unified Contact Center Express, Release 8.0(1) |
| Associated CDETS # | CSCtf01303 |