Single Sign-On High Availability

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Single Sign-On High Availability

Problem Summary Single Sign-On High Availability due to the failover and failback of the Cisco IdS clients like Uniifed CCX, Finesse, and Unified Intelligence Center.
Error Message None
Possible Cause

If the Fail over occurs due to number of request failures reaching threshold value

2016-04-05 18:15:02.724 IST(+0530) default DEBUG [pool-1-thread-1] c.c.c.c.i.c.i.IdSStatusMonitorImpl IdSStatusMonitorImpl.java:209 - Incrementing request failure count 1
2016-04-05 18:15:02.724 IST(+0530) default DEBUG [pool-1-thread-1] c.c.c.c.i.c.i.IdSStatusMonitorImpl IdSStatusMonitorImpl.java:143 - Recieved failure request https://foo1.cisco.com:8553/ids/v1/oauth/access_token, registered for success event
2016-04-05 18:15:02.724 IST(+0530) default DEBUG [pool-1-thread-1] c.c.c.c.i.c.i.IdSStatusMonitorImpl IdSStatusMonitorImpl.java:209 - Incrementing request failure count 2
2016-04-05 18:15:02.724 IST(+0530) default DEBUG [pool-1-thread-1] c.c.c.c.i.c.i.IdSStatusMonitorImpl IdSStatusMonitorImpl.java:143 - Recieved failure request https://foo1.cisco.com:8553/ids/v1/oauth/access_token, registered for success event
2016-04-05 18:15:02.724 IST(+0530) default INFO [pool-1-thread-1] c.c.c.c.i.c.i.IdSStatusMonitorImpl IdSStatusMonitorImpl.java:221 - Updating IdS https://foo1.cisco.com:8553/ids/v1/ to STATE_OUT_OF_SERVICE due to request failure exceeding threshold limt 2

Polling Request Error

2016-04-05 18:18:19.773 IST(+0530) default ERROR [pool-1-thread-2] c.c.c.c.i.c.i.IdSStatusMonitorImpl IdSStatusMonitorImpl.java:171 - Error occurred while polling for IdS https://foo2.cisco.com:8553/ids/v1/ com.cisco.ccbu.common.ids.client.IdSClientException


Recommended Action Network fluctuation can cause failover sometimes. Cisco IdS client supports fail over if the alternate IdS server is configured when default IdS server is offline. The client primarily uses default IdS server and inherently fails over to alternate IdS if default IdS is not available. The client fails back immediately when default IdS is back online.

Identify and fix the problem in the primary node.

Release Release 11.5(1)
Associated CDETS # None


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