Silent Monitoring - Supervisor fails to initiate Silent Monitoring on a talking agent due to BIB not enabled on monitored phone
|Problem Summary|| In Cisco Finesse Desktop, when a supervisor tries to initiate Silent Monitoring on an agent who is in TALKING state, the recording fails. |
The following error message is displayed on the supervisor's Cisco Finesse Desktop:
Failed to start recording. Built-in Bridge not enabled.
|Possible Cause|| The Built-in Bridge (BIB) on the agent's phone is not enabled which causes the recording to fail.|
From Cisco Unified Communications Manager, enable the Built-in Bridge on the agent's phone.
If the agent's phone does not have BIB capability, provision a phone model (Cisco IP Phone 7600 series or later) having the BIB capability for the agent and enable it.
|Associated CDETS #||N/A|