Silent Monitoring - Supervisor fails to initiate Silent Monitoring on a talking agent because the agent is not in NOT READY state

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Problem Summary In Cisco Finesse Desktop, the supervisor fails to initiate Silent Monitoring on an agent who is in TALKING state.
Error Message No error message. After selecting an agent who is in TALKING state, the Silent Monitoring button remains disabled and the supervisor cannot click on it to initiate Silent Monitoring.
Possible Cause The supervisor may not be in NOT_READY state when the supervisor is initiating Silent Monitoring.
Recommended Action The supervisor has to be in NOT_READY state to successfully initiate Silent Monitoring.
Release Release 10.0(1)
Associated CDETS # N/A

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