Silent Monitoring - No explicit indication in Historical or Real-Time Reports about Silent Monitoring calls

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Problem Summary In the Historical and Real-time reports, Silent Monitoring calls (calls that monitor agent’s call) are reported as regular calls.
Error Message No error message. The Silent Monitoring calls are not explicitly indicated in the reports.
Possible Cause This is a known limitation of Cisco Unified CCX 10.0(1).
Recommended Action N/A
Release Release 10.0(1)
Associated CDETS # N/A

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