Service Availability Summary Events

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The Service Availability Summary dashlet tracks only a subset of the supported critical events for each device type in Prime Collaboration. This table lists those critical events that the Service Availability Summary dashlet tracks, to display the device as down. For event description and device type, see the Supported Alarms and Events for Prime Collaboration Assurance.

Device Type
Alarm Name
Component Name
Cisco Unified CM
ServiceDown
Cisco Call Manager
ServiceDown
Connection Conversation Manager
ServiceStopped
Cisco Call Manager
ServiceStopped
Connection Conversation Manager
Device Unreachable

Cisco Unity Connection
ServiceDown Connection Conversation Manager
ServiceStopped
Connection Conversation Manager
Device Unreachable

Cisco Unified Contact Center Enterprise
Component Down

Device Unreachable

Cisco Unified Contact Center Express
ServiceDown
CRS Node Manager-CRS Cluster View Daemon
ServiceDown
Unified CCX Node Manager-Cisco Unified CCX Cluster View Daemon
ServiceDown
Cisco Unified CCX Node Manager-Cisco Unified CCX Cluster View Daemon
ServiceDown
Cisco Unified CCX Engine
ServiceDown
Cisco Application Engine
Device Unreachable

Cisco Unifed MeetingPlace
ServiceDown
MeetingPlace System Integrity Manager
ServiceDown
Cisco Unified MeetingPlace System Integrity Manager
Device Unreachable

Cisco Unified MeetingPlace Express
ServiceDown
MeetingPlace Application
ServiceDown
MeetingPlace Web Conference Core
Device Unreachable

Cisco Unified Customer Voice Portal
ServiceDown
VXML
Device Unreachable

Cisco Unified Presence
ServiceDown
Cisco UPS Presence Engine
ServiceDown
Cisco UP Presence Engine
ServiceDown
Cisco Presence Engine
ServiceStopped
Cisco UPS Presence Engine
ServiceStopped
Cisco Presence Engine
ServiceStopped
Cisco UP Presence Engine
Device Unreachable

Cisco Emergency Responder

ServiceDown
Cisco Emergency Responder
Device Unreachable

Cisco Unity Express

ServiceDown
Cisco Unity Express
Device Unreachable

Cisco MediaSense

ServiceDown
Cisco MediaSense Call Control Service
Device Unreachable

Cisco Finesse

ServiceDown
Cisco Finesse Notification Service
Device Unreachable

Router



ServiceDown
Cisco Unified Border Element
Device Unreachable

ServiceDown
Cisco Call Manager Express
Device Unreachable

Cisco Unified Expert Advisor

ServiceDown
Expert Advisor Runtime Service
Device Unreachable

UCS Chassis


ChassisStateNotNormal

Device Unreachable

UCSChassisDown

ESX


HostConnectionFailure

ESXHostDown

Device Unreachable

VCENTER
Device Unreachable

Cisco VCS/Expressway

Device Unreachable

Zone is not active




























































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