ServiceGrid Article - Workflow Pattern

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Overview

Workflow Pattern defines or describes the transaction types and patterns your process is publishing.
Service providers and service customers have their own workflows. These workflows should be mapped in order to be able to synchronize the call information between different workflows.


Standard Workflow Pattern 

Sdworkflowpatternstandard-15115927s12.png


Workflow Pattern - Without Ownership

Sdworkflowpatternwithoutownership-15120759s2.png


Workflow Pattern - With Ownership

Sdworkflowpatternownership-15120823s3.png


Workflow Pattern - Shadow Request Without Ownership

Sdworkflowpatternshadowrequestwithoutownership-15120844s4.png


Workflow Pattern - Shadow Request With Ownership

SDWorkflowPatternShadowRequestWithOwnership-15120902.png


For a complete list of Cisco ServiceGrid Articles, go to the List of Articles page.

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