ServiceGrid Article - TypeAhead Lookup

From DocWiki

Jump to: navigation, search

Overview

The new CallDetail provides a modern look and feel combined with great usability when viewing a call. However, selecting a data object from a selection list often takes too much time and feels counterintuitive. To overcome this, the "TypeAhead" feature is introduced in release 6.3. When customized correctly, this feature provides a great way to link entities like Locations or Devices to a call.

In addition to the selection loupe, you have a drop-down list in combination with a text field. After typing at least three characters into the text field, you can view the results of your search available in the drop-down list. You can easily choose one of the entries to make your selection. After that, the Call detail page will be reloaded, because your selection might affect other fields of the call as well.

The search only works on the displayed field, for example, in the field "CallerShortName", you can only search for a shortname of a person. However, all fields of the customized setup will be displayed as a comma separated list in the dropdown list.

Image001 6.7.png
Alternatively, you can also use the selection loupe. The text you entered in the text field will be used as a pre-filter for the list to enhance the usability. The “TypeAhead” lookup feature is available for the following search functions and columns:

Lookup function
Column
Customer lookup
CustomerOrgShortName
CustomerOrgName
Provider lookup
ProviderOrgShortName
ProviderOrgName
Contractelement (SLA) lookup
ContractElementShortName
ContractElementName
Caller person lookup
CallerNames
CallerShortName
CallerLastName
CallerEMail
Contact person lookup
CCPNames
CCPShortName
CCPLastName
CCPEMail
Helpdesk person lookup
CHDNames
CHDShortName
CHDLastName
CHDEMail
CustomerHelpdeskNames
ProviderHelpdeskNames
Location lookup
MainCompLocation
MainCompLocationName
Device lookup









MainComponent
MainCompShortName
MainCompName
MainCompType
MainCompSerNr
MainCompInvNr
MainCompSerNrProv
MainCompHostname
MainCompIPAddress
MainCompMACAddress


Every “TypeAhead” field must have a selection loupe enabled, because it uses the same setup as the selection loupe. In the setup of the field of your choice (for example, CallerShortName), enable the “HasSearchButton” option and select a setup.

Image002 6.7.png

Make sure that the corresponding columns are available in the selected setup, because the search on the list can only be executed if the corresponding field is available.

The field pairings are as follows:

Calldetail field
Selection setup field
CustomerOrgShortName
/BPOrganizations/ShortName
CustomerOrgName
/BPOrganizations/Name
ProviderOrgShortName
/BPOrganizations/ShortName
ProviderOrgName
/BPOrganizations/Name
ContractElementShortName
/Contracts/ContractElements/ShortName
ContractElementName
/Contracts/ContractElements/Name
CallerNames
/BPPersons/Names
CallerShortName
/BPPersons/ShortName
CallerLastName
/BPPersons/LastName
CallerEMail
/BPPersons/EMail
CCPNames
/BPPersons/Names
CCPShortName
/BPPersons/ShortName
CCPLastName
/BPPersons/LastName
CCPEMail
/BPPersons/EMail
CHDNames
/BPPersons/Names
CHDShortName
/BPPersons/ShortName
CHDLastName
/BPPersons/LastName
CHDEMail
/BPPersons/EMail
CustomerHelpdeskNames
/BPPersons/Names
ProviderHelpdeskNames
/BPPersons/Names
MainCompLocation
/Locations/ShortName
MainCompLocationName
/Locations/Name
MainComponent
/Devices/Component
MainCompShortName
/Devices/ShortName
MainCompName
/Devices/Name
MainCompType
/Devices/Devicetypes/Type
MainCompSerNr
/Devices/SerNr
MainCompInvNr
/Devices/InvNr
MainCompSerNrProv
/Devices/SerNrProv
MainCompHostname
/Devices/HostName
MainCompIPAddress
/Devices/IPAddress
MainCompMACAddress
/Devices/MACAddress

This means that if you want the “TypeAhead” to work for the CallerShortName column, your selected setup should contain the column /BPPersons/ShortName. Otherwise, you will see this error message: "TypeAhead Lookup not possible: LookupField not part of SearchList".Image003 6.7.png
The “TypeAhead” Lookup results are also restricted by the EntriesPerPage setting of your selected setup. Only the first page will be visible in the drop-down list.

If more entries are available, you will see the following warning message: "More records available".

Image004 6.7.png

Starting release 7.3, a slightly changed UI related function (without a drop-down list) will be triggered after typing the first 3 characters into the call detail field (Ex.: contact person).


Type ahead.png


For a complete list of Cisco ServiceGrid Articles, go to the List of Articles page.

Rating: 0.0/5 (0 votes cast)

Personal tools