ServiceGrid Article - Tracking Messages

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Overview

The Message function tracks all inbound messages which are sent to the inbound e-mail address of the company. The helpdesk agent can select a message and can generate a new call out from the e-mail with a simple click.



For a complete list of Cisco ServiceGrid Articles, go to the List of Articles page.


Related Articles

Message Rules

Message Data

Sending Text Messages

Message Trigger Creation Inbound

Message Trigger Creation Outbound

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