ServiceGrid Article - Tracking Activities
Activities are the record set of a call containing information about working and traveling times, distances, and activity types that have been assigned to a call using the activity function. User who handles the call can create the activities and will document the planned and/or fulfilled effort during the work on service requests. Activities can also be used to invoice customers for the provided services.
The Activity function inside the SD.call module lists all activity records based on the selected list setup.The setups can be widely customized based on the customer needs. These lists can be sorted using vairous criteria such as customer, provider, activity type, timestamp or datestamp, and so on.
Cisco ServiceGrid provides the following standard list setups:
| List setup|| Description|
| Distance View|| Displays all distances of a call|
| Standard View|| Displays the main values of an activity in a list form|
| Status View|| Displays the status of an activity|
| Sum All|| Adds all distances and working and traveling times together and groups them into years|
| Sum Distance|| Adds all distances and groups them into years|
To customize additional lists, choose BasicData > MyCompany > Select the Company > Setups > Activities > SD.CallActivities
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