ServiceGrid Article - Software as a Service

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Overview

Cisco ServiceGrid is a Software as a Service (SaaS) solution. Cisco hosts the ServiceGrid application that includes all functions and features, and provides it as a service to the customer.

Cisco provides the service processes including hosting the application in the data center and operating the hardware, operating system, middleware, and application itself.

SaaS.png

Cisco delivers the following services to its customers for ServiceGrid application:

  • Delivering all service and support processes to the customer.
  • Providing Hardware and Network components to the customer. 
  • Configuring the hardware, network, operating system, middleware, and application at the customer site to faciliate proper functioning of the application.

 

For a complete list of Cisco ServiceGrid Articles, go to the List of Articles page.

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