ServiceGrid Article - Sending EMails

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It is possible to send emails manually by setting a certain flag in the call or automatically out from a call. For more information, see Notifications. Every email is attached to the history record and can be viewed in the call history. Emails can be sent using Templates or free texts.

In the recent version, more than 3700 fields are available for outbound templates. The content can be edited before sending.

Receivers may be:

  • all persons assigned to the call and/or
  • any Email address

Available template types are:

  • Text templates
  • XML templates
  • HTML templates

For a complete list of Cisco ServiceGrid Articles, go to the List of Articles page.

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