ServiceGrid Article - SD.Using Cockpit

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Overview

Following are a few things which a cockpit user should know:

SD.cockpit Demo

All the examples used in this document are taken from the Cisco ServiceGrid demo account, namely:

Cisco ServiceGrid Demo Account SD.Cockpit

SD.cockpit

SD.cockpit is a module of the Cisco ServiceGrid application.

The following are the features of SD.Cockpit:

  • To give the cockpit user a selection of date and information ordered in groups and subgroups like the sections in a book for easy to browse and navigate through.
  • The data information elements (called cockpit elements) may be either reports from the Cisco ServiceGrid database (for example, call volume reports, servicelevel reports, call lists, and so on) or external data like documents linked into the cockpit as attachments (for example, contracts documents, operating procedures, and so on) or data from other applications (monitoring data).
  • The content of the SD.cockpit is built together by the so-called cockpit administrator, who is responsible to collect and order the groups in the cockpit following the needs of the users.
  • The role of the cockpit administrator is comparable to the editor of a book.

Sdcockpitsampleview-14125515-800px.png


Cockpit top layer groups, sublayer groups and elements

The following are the two layers of cockpit groups:

  1. Top Layer- It is displayed on the menu bar.
  2. Sublayer groups- These are displayed in a tree on the left side of the screen.Sdcockpitgroupsandelements-14145921-800px.png

Within the cockpit groups, a number of cockpit elements hold the information (lists, graphics, links, attachments, and so on).

A cockpit user will see all cockpit groups for which the user has the permission to access (and not more than that).
Navigating through the cockpit is easily done by clicking on the cockpit group entries or elements.

Functions

The following are the functions for a cockpit user:

Functions
Description
Select a top-layer group
A top-layer group is selected by clicking on the group entry in the menu bar; the sublayers will be displayed as tree on the left side of the screen.
Select a sublayer group or element in the sublayer tree
You can navigate through the tree by clicking on group entries or elements.
Expand all or Collapse All
The tree can be expanded or collapsed by clicking on the links on top of the tree.
Dashboard View and Element View
The content of a cockpit group can be displayed in two ways:
  1. The dashboard view shows all elements of the group on the right side of the screen.
  2. The element view shows one element at a time on the right side of the screen.


Cockpit administrator defines whether a cockpit group could be displayed as dashboard.

In the dashboard view, the elements of the Cockpit group are displayed as dashboard tiles on the right side of the screen.

SDCockpitDashboardOpenCallDetail-07180605-500px.jpg



In the element view, the first element of the Cockpit group is displayed on the right side of the screen.

SDCockpitCallsOpenPerLevel-07180554-500px.jpg


Functions

The following are the functions of Dashboard View and Element View:

Functions
Description
Select an element from the dashboard
When clicking an element in the dashboard, the cockpit element will be displayed as a single element on the right side of the screen.
Select an element from the tree
When clicking an element in the tree, the cockpit element will be displayed as a single element on the right side of the screen.


Dashboard Update

Whenever a cockpit group is displayed in the dashboard view, the cockpit elements are taken from an archive to speed up the display on the screen. Hence, the dashboard view may not contain the actual data. Date and time of the last update is displayed on top of the dashboard:

To refresh the data, click on the Update function link.

The data will then be retrieved from the database which may take a few seconds, depending on the data volume.

Scheduled Mail Publications and Archives

Using the scheduler function, it is possible to send the content of cockpit groups per email to selected persons automatically or to store the content of a cockpit group automatically as  a snap shot in an archive. This function has to be customized by the cockpit administrator.

For more details about customizing schedulers, refer to the SD Cockpit Setup document.

As a cockpit user, you may access the stored snap shots in the archive or check which content was sent automatically by email.
Within a cockpit group, additional elements in the tree appear if one or more than one schedulers exist.
By expanding the scheduler, you can see the content of the archive ordered by date and time.

Schedulers can only be changed or new schedulers can only be added by the cockpit administrator -> SD Cockpit Setup.

Selecting a top layer cockpit group

To select a top layer cockpit group, click on the name of the group.

When selecting a top layer cockpit group, the content of the group (dashboard or the first element of the group) will be displayed on the right side of the screen.

The sublayer tree of the group will be displayed as a tree on the left side of the screen.

Functions

Functions
Description
Select an element from the dashboard
When clicking on an element in the dashboard, the cockpit element will be displayed as a single element on the right side of the screen.
Select an element from the tree
When clicking on an element in the tree, the cockpit element will be displayed as a single element in the right side of the screen.
Expand all or Collapse all
The tree can be expanded or collapsed by clicking on the links on top of the tree.
Update
The elements in the dashboard are loaded from the archive.


To refresh the data, click on the Update link.

Selecting a sublayer cockpit group

The sublayer group is selected by clicking on the name of the group in the navigation tree.

When selecting a sublayer cockpit group, the content of the group (dashboard or the first element of the group) will be displayed on the right side of the screen.

Functions

Functions
Description
Select an element from the dashboard
When clicking on an element in the dashboard, the cockpit element will be displayed as a single element on the right side of the screen.
Select an element from the tree
When clicking on an element in the tree, the cockpit element will be displayed as a single element on the right side of the screen.
Expand all or Collapse all
The tree can be expanded or collapsed by clicking on the links on top of the tree.
Update
The elements in the dashboard are loaded from the archive.


To refresh the data, click on the Update link.

Selecting a cockpit element within a group

The element is selected by clicking the element name in the navigation tree.

When selecting a cockpit element, the element will be displayed on the right side of the screen. The presentation form depends on the type of the cockpit element.

There are four different types of Cockpit elements:

  • List elements
  • SD.reports
  • Weblinks (URLs)
  • Attachments

Depending on the type of the element, different functions are available.

List elements

List elements will be displayed initially either as a list, table or as a business graphic chart.

Switch between graphic, list and table presentation

Use the links List, Graphic, Table to switch between the three presentation forms:

  • List
  • Table
  • Graphic

Functions

Functions
Description
List
The list presentation is displayed. Within a list, you can change the filter values and drill down into the details of the data.
Graphic
The graphic presentation is displayed. Within the graphic presentation, the graphic control parameters can be changed.
Table
The table presentation is displayed.


Presentation form List

The list presentation displays the data records as defined in the underlying list setup. Navigation, selection, and sorting are possible in the same functionality as in the other modules of Cisco ServiceGrid (SD.call, SD.inventory, BasicData, and so on).

The user may drill down the list by clicking on a line in the list. The resulting selection is displayed as a new list.
The user may drill down to the detail by clicking on a line in the list. The detail will be displayed on the screen.

Presentation form Table

The presentation form table displays the data records in a simple table on the screen. Neither selection nor sorting is possible.

Presentation form Graphic

The presentation form graphic displays the grouped data records as a business graphic. The presentation form graphic can only be applied to grouped setups.

Changing the Graphic Controls

Graphic Controls are used to change the business graphic presentation of the data.

The following basic graphic types are available:

  • Bar chart
  • Bar chart horizontal
  • Line chart
  • Pie chart
  • Area chart
  • Dial chart

To change the graphic controls of a business graphic, use the Graphic Controls function link.

The graphic controls form will be displayed as a popup window.

To change the settings, follow these steps:

Step 1: Click the Graphic Controls  function link.
Step 2: Change the settings.

Step 3: Click GO.

The data will be displayed in the selected business graphic type.

Graphic Control Parameters

Depending on the Graphic Type, a number of parameters are used to define the presentation of the business graphic:

Parameter Types

Bar Horizontal Pie Line Area Dial

Mode standard

The standard display mode showing each value separated.

Yes Yes Yes Yes Yes No

Mode stacked

Values are stacked.

Yes Yes No No No No

Mode layered

Values are separated, but displayed as transparent layers.

Yes Yes No No No No

Width

The width of the graphic on the screen. Default value is 700 pt.

Yes Yes Yes Yes Yes Yes

Height

The height of the graphic on the screen. Default value is 528 pt.

Yes Yes Yes Yes Yes Yes

Percentage

The values are calculated and displayed as percentages.

Yes Yes Yes No No No

3D

3D effect.

Yes Yes Yes Yes No No

Values

Values are displayed.

Yes Yes Yes Yes Yes No

Legend

A legend is displayed.

Yes Yes Yes Yes Yes No

Average

The average per value set is calculated and displayed as a line.

Yes Yes No Yes Yes No

Low

Start value, color, and text of the low area of the dial.

No No No No No Yes

Medium

Start value, color, and text of the mid area of the dial.

No No No No No Yes

High

Start value, color, text, and end value of the high area of the dial.

No No No No No Yes


A set of samples is given in the following section.

SDCockpitHorizontalValuesStacked-07164632-300px.jpg

SDCockpitHorizontalValuesStandard-07164645-300px.jpg

SDCockpitBarValuesStacked-07164601-300px.jpg

SDCockpitBarValuesStandard-07164618-300px.jpg

SDCockpitBarStackedPercentage-07170311-300px.jpg

SDCockpitHorizontalStackedPercentage-07170329-300px.jpg

SDCockpitLineValues-07170147-300px.jpg

SDCockpitLineValuesAverage-07170231-300px.jpg

SDCockpitArea-07171429-300px.jpg

SDCockpitAreaAverage-07171414-300px.jpg

SDCockpitPie-07171244-300px.jpg

SDCockpitPieValues-07171336-300px.jpg

SDCockpitPie3D-07171301-300px.jpg

SDCockpitPieValuesPercentage3D-07171319-300px.jpg

SD.reports

SD.reports will be displayed in the same form as in the SD.report module.

Weblinks (URLs)

Weblinks allow access to other WEB (Internet or Intranet) pages. In this case, the content of the WEB page will be displayed either in a new browser window or on the right side of the screen.

Attachments

Attachments will be displayed in a new window or on the right side of the screen depending on the file type of the attachment:

  • JPG or HTML file types will be displayed on the right side of the screen.
  • All other file types will be displayed in a new window depending on the setups of the operating system being used.


For a complete list of Cisco ServiceGrid Articles, go to the List of Articles page. 



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