ServiceGrid Article - Portal - Permission "New Call"
A user has the permission to the group but not to the Topgroup where the NewCall is located. This problem most likely occurs because the check for a 'XXX'-permission (in this case, New Call) returns false when executed from the portal.
To assign the user a permission to Topgroup, follow these steps:
Step 1: Click Edit.
Step 2: Click the Permissions tab. Your current role will be among the Roles assigned.
You should now be able to access pages and perform actions in the classic application that requires 'XXX' access.
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