ServiceGrid Article - FunctionPort URL Access

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Overview

It is possible to embed the ServiceGrid login into other web pages. Therefore, use the shown HTML code to embed this functionality into your existing environment.

<br>
<title>SD Login</title>
<!-- begin of form, action is the LoginAction.jsp of SD, opens up in new window --><form action="https://sdcall.solvedirect.com/pages/sdcall/LoginAction.jsp" method="get" target="_blank">
<input name="userName" type="text"> <!-- username parameter -->
<input name="password" type="password"> <!-- password parameter -->
<input name="action" type="hidden" value="login"> <!-- hidden loginaction -->
<input type="submit" value="Login"> <!-- submit-button -->
</form>
<!-- end of form -->

When a user clicks the “Login” button, a new browser window is opened in the ServiceGrid application.

Using SD functions per URL Link

The SD application can be called from other applications using URL links and parameters.

URL Syntax
{ServiceGrid-URL}?action=login&userName={Username}&password={Passwort}&nextAction={Action}

{ServiceGrid-URL}=https://sdcall.solvedirect.com/pages/sdcall/LoginAction.jsp
{Username}=Login Name of a ServiceGrid user
{Passwort}=Password of the user
{Action}=The name of the parameter is the name of a menu item in the ServiceGrid menu.
The user must have permission for the menu item.

Samples

Direct to the call list

https://sdcall.solvedirect.com/pages/sdcall/LoginAction.jsp?action=login&userName=support.en&password=demo&nextAction=CallTracking

https://sdcall.solvedirect.com/pages/sdcall/LoginAction.jsp?action=login&userName=support.en&password=demo&nextAction=MessageTracking

Direct to a specific call

https://sdcall.solvedirect.com/pages/sdcall/LoginAction.jsp?action=login&userName=support.en&password=demo&action=CallTracking&callID=148719028

https://sdcall.solvedirect.com/pages/sdcall/LoginAction.jsp?action=CallTracking&callID=148719028

Direct to the user selection for a new call

https://sdcall.solvedirect.com/pages/sdcall/LoginAction.jsp?action=login&userName=support.en&password=demo&nextAction=SelUserCaller&callAction=Create
BasicData

https://sdcall.solvedirect.com/pages/sdcall/LoginAction.jsp?action=login&userName=support.en&password=demo&nextAction=Users

https://sdcall.solvedirect.com/pages/sdcall/LoginAction.jsp?action=login&userName=support.en&password=demo&nextAction=MyCompany

https://sdcall.solvedirect.com/pages/sdcall/LoginAction.jsp?action=login&userName=support.en&password=demo&nextAction=Contracts

https://sdcall.solvedirect.com/pages/sdcall/LoginAction.jsp?action=login&userName=support.en&password=demo&nextAction=ServiceItems

Contracts

https://sdcall.solvedirect.com/pages/sdcall/LoginAction.jsp?action=login&userName=support.en&password=demo&nextAction=ContractElements


SD.Cockpit

https://sdcall.solvedirect.com/pages/sdcall/LoginAction.jsp?action=login&userName=support.en&password=demo&nextAction=SD.cockpit

https://sdcall.solvedirect.com/pages/sdcall/LoginAction.jsp?action=login&userName=support.en&password=demo&nextAction=Overview

Use Cases

The URL links can be used in different application environments:

  • As favorite entry in the browser
  • As link in an email
  • As link in a document
  • As link in a HTML-document


Possible values for Action

Module
Action
SD.call








Overview
CallTracking
MessageTracking
Dispatching
ActivityTracking
NewCall by contract
NewCall by request
NewCall by caller
NewCall by SLA
SD.report







Overview
CallVolume
ServiceLevel
ServiceTime
GrossProfit
CostParts
MyArchive
MyReports
SD.inventory







Overview
Locations
Summary
Devices
History
Sets
Connections
Properties
SD.logistics





Overview
Stock
Stocktaking
Journal
Parts
Documents
SD.solution


Overview
Solutions
Search
BasicData






Overview
MyCompany
Users
Contracts
MessageRules
MyProviders
MyCustomers
CommonContent





Overview
Global Codes
Date and Time
Devices
Dictionary
Communication




















































For a complete list of Cisco ServiceGrid Articles, go to the List of Articles page.



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