ServiceGrid Article - Databroker Concept

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Contents

Overview

You can execute data uploads and downloads manually or automatically using the following file types:

  • CSV - Comma Separated Values
  • XML - Extensible Markup Language

Manual uploads or downloads are always handled as files. In automatic downloading, the files are sent or pushed to the receiver through SMTP as an Email with a single attachment. In automatic uploading, the files are pushed to the Cisco ServiceGrid platform through SMTP as an Email with a single attachment.

Databroker.png

SG.databroker Users and User Roles

Users
User Roles and Functions
Administrator
  • Downloads data automatically to other applications for further processing or reporting
  • Uploads data periodically from other data sources to refresh data used in the service processes
  • Performs manual download from a list setup
  • Checks the status of automatic and manual uploads
  • Performs manual downloads into CSV, XLS or XML formats
  • Performs manual uploads from CSV or XML formats
  • Plans and customizes automatic uploads and downloads using time schedulers
Workflow User
  • Uploads Location, User, Device, and similar data initially to prepare for upload operation
  • Downloads data manually into XLS or CSV format for further analysis or reporting in other systems
  • Provides Call or Activity data for service accounting systems
  • Provides Call or Activity data for data warehouse applications
  • Provides Call or Activity data for financial accounting systems
  • Uploads Customer and Contract data from CRM systems
  • Uploads User data from HR systems


 














SG.databroker - Important Features

  • Downloads can be save by the standard download converter into the CSV, XML formats.
  • Uploads can be proceeded by the standard upload converter using CSV format.
  • Data from the Cisco ServiceGrid platform can be downloaded manually using the download function link in the list views.
  • Data can be uploaded manually to the Cisco ServiceGrid platform using the upload inthe list views.
  • Automatic download of data is customized in the SG.databroker using time schedulers for data to be downloaded automatically through Email with the data attached, FTP for file transfer, SOAP for pushing data to an external SOAP server.
  • Automatic upload of data is customized in the SG.databroker using time schedulers for data to be uploaded automatically either through Email with the data attached or through FTP for file transfer.
  • Each of the different data views/list setups can contain a set of downloadable and uploaded (if the data view is uploadable) fields. Detailed field descriptions are available in the document Data Objects and Views.


For a complete list of Cisco ServiceGrid Articles, go to the List of Articles page.

Related Articles

Databroker

Uploading Data

Downloading Data

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