ServiceGrid Article - Data Ports

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Contents

Overview

Data Ports are used to customize and operate automatic data uploads into the Cisco ServiceGrid database and automatic downloads from the Cisco ServiceGrid database.

Data downloads are used to supply data such as Calls, Locations, Users, Devices, and so on to the other applications, stores, users, or databases. Data uploads are used for periodic synchronizations of data managed in other databases. Data can be uploaded or downloaded using different formats such as XML, CSV, XLS, and different transport methods, namely File, SMTP, SOAP, and so on.

Data Ports Users and Roles

The following table lists the Data Port Users and their roles:

Data Port Users
User Roles
Administrator
Uses time schedulers to define and customize automatic data upload and download triggers
Workflow User
Monitors the upload and download processes using SG.databroker







Transport Protocols

Cisco ServiceGrid provides standard communication types for transaction-based communications as listed in the following table:

Protocol
Methods
Security
SMTP
push/push
IP/SEC or TLS
FTP
push/push or push/pull
IP/SEC or SFTP
HTTPS SOAP
push from Cisco ServiceGrid to external database
SSL


Data Ports - Important Features

  • Automatic downloading of data is customized in the SG.databroker using time schedulers. Data can be downloaded automatically using email with the data attached, FTP for file transfer, or SOAP for pushing data to an external SOAP server.
  • Automatic upload of data is customized in the SG.databroker. Data can be uploaded automatically through Email with the data attached, or through FTP for file transfer.
  • Data can be downloaded using XML or CSV (Comma Separated Value) format.
  • Data can be uploaded using XML format.
  • Each different data view (or list setup) contains a set of downloadale and uploadable (if the data view is uploadable) fields.

Data Ports Use Cases

  • Automatic download of call or activity data into reporting applications such as data warehouses.
  • Automatic upload of user, location, or device data into the Cisco ServiceGrid database.


For a complete list of Cisco ServiceGrid Articles, go to the List of Articles page.

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