ServiceGrid Article - Customer Service Desk

From DocWiki

Jump to: navigation, search

Overview

Cisco provides a dedicated customer service desk for customer support.

Customer support for Operational Interrupts

For any operational interrupts, call the customer service desk. The hotline is available 24x7 regardless of your SLA.

Examples of operational interrupts include:

Online Interface:

  • No user is able to login, spanning multiple tenants.
  • An administrator is no longer able to access all the licensed functions

Bridges/Functionports:

No end-to-end communication possible between two partners.

No acknowledgment is sent to the ServiceGrid for the tickets that it had send to other partner.

Contact Channels

Online

Cisco provides online access the Cisco ServiceGrid support system, enabling you to create new tickets besides checking the status of your call, and potentially updating with additional information as needed.

Go to the URL, https://support.cisco.com,and login with the credentials that Cisco has provided you. If you do not have an account yet, contact your Sales Representative.

Email

All weekdays (Monday to Friday) from 9:00 to 17:00 CET. You can send mail to support@cisco.com.
Phone

Contact our customer service desk.


For a complete list of Cisco ServiceGrid Articles, go to the List of Articles page.


Rating: 0.0/5 (0 votes cast)

Personal tools