ServiceGrid Article - Company

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Overview

The Company is the root record for the Cisco ServiceGrid customers (the company account). All the information about the company structure including organizations, users, and workflows are referred to the company record.

Each company on the Cisco ServiceGrid platform has its own company record and is a tenant of the ServiceGrid platform. Each company can have one or more organizatiosn and can have one or many locations. An organization will always belong to one country and one timezone. Each organization has one user as contact person.

The solutions, queues and call systems are related to the company and the company records are created by Cisco.


For a complete list of Cisco ServiceGrid Articles, go to the List of Articles page.



 

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