ServiceGrid Article - CallSystem Fields
|ShortName||Short name of the CallSystem (up to 12 characters)|
|Name||Name of the CallSystem (up to 30 characters)|
|UseSuccessors||With this flag, the workflow has to be used according to the successor rules. Meaning that only allowed states can follow up a state.|
|UseActions||With this setting the user can use Actions to transform from one state to the next state|
|IsGlobal||Only for test usage! The flag defines the CallSystem global, all customers of the SolveDirect platform would be able to use this CallSystem|
Allows only technician of the right queue to work on a call.
PreventCallActionIfDifferentLevel - Allows only technician of the right level to work on a call.
EnableForWorkflowSelection - Defines if a workflow / CallSystem should be viewable for the call open functions “New Call on request”, “New Call on …”
ServiceGrid > Portal > Architecture > Fields in Portal
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