ServiceGrid Article - CallSystem

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The application stores all information about a service management process inside of a CallSystem. A CallSystem is structured into four groups:

  • Workflow
  • Codes
  • Templates
  • Setups

The number of CallSystem used inside of the application is not limited. At least one CallSystem has to be customized to be able to use the application. Nevertheless it should be tried to keep the amount of workflows as low as possible to avoid complex administration afterwards. The CallSystem offers many ways to define different possibilities inside of the workflow.

Note: It is recommended to work with at least two CallSystems. Use one for the provider and one for the customer side. This is also important to receive the full functionality of some functions.

For a complete list of Cisco ServiceGrid Articles, go to the List of Articles page.

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