| Problem Summary
| During generation of an Agent Detail Report or an Abandoned Call Detail Activity Report, an error message might appear indicating that the connection with the database has been broken.
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| Error Message
| The process Scheduler/ReportScheduler.exe failed to start. The exe file 'ReportScheduler.exe' is not present on '.\Program Files\Cisco UCCX Historical Reports\Scheduler' folder.
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| Possible Cause
| During HRC installation, installer failed to install 'ReportScheduler.exe'.
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| Recommended Action
|
- Uninstall HRC
- Click Start > Run and type %TEMP% and click OK. This will open Windows Explorer at the Windows Temp Folder location.
- Select all files through CTRL+A and delete them.
- If you find a few files are locked, deselect them and continue with deleting the remaining files.
- Once you complete deleting them (leaving the locked files), start the HRC installer and continue with the installation.
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| Release
| Release 7.0(1)
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| Associated CDETS #
| None.
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