Scenario Template

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Contents

Scenario Setup

Each scenario will start off with steps necessary to introduce a problem. This can include:

  • Automated batch files
  • Manual changes
  • Specific agents to use

Problem Statement

A short one-liner with minimal details. This is meant to resemble to limited information available when a priority case is initially opened.

Isolation, Investigation

The body of the scenario will focus on isolating where the problem lies and investigating that area until a root cause is identified.

  • As a result of the automated batch files, most of these will involve ensuring that processes and instances are running. Tedious, yes - but a good habit to get into.
  • Log snippets and SQL query output will be included inline.
  • New steps and discoveries will be marked with new headlines.

Resolution

A brief summary of what was learned through the scenario, including steps taken to resolve the problem.

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