SUPERVISE CALL REQ type barge in without AgentCallID
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SUPERVISE_CALL_REQ: Barge in type without AgentCallID
| Problem Summary | SUPERVISE_CALL_REQ Barge in type, without AgentCallID fails. |
|---|---|
| Error Message | Following error is seen in C:\Program Files\wfavvid\log\MIVR\
GMT+200 %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor :
sending msg : { length=-1
type=CONTROL_FAILURE_CONF,invokeId=22,failureCode=CF_GENERIC_UNSPECIFIED,errorCode=6,
text=AgentConnectionCallID is Null to socket:
|
| Possible Cause | AgentCallID cannot be null or it cannot be the special value - 0xffffffff. |
| Recommended Action |
AgentConnectionCallID is the call ID value assigned to the call by Unified CCX. Normally it is the Integer CallID on the agent’s device. |
| Release | Release 7.0(1). |
| Associated CDETS # | CSCtf81398 : UCCX CTI Protocol Guide on SUPERVISE_CALL_REQ error. |
