SSO components registration failed

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SSO components registration failed

Problem Summary Administrator is unable to register one of the SSO components UCCX,CUIC and finesse on the appadmin UI page System -> Single Sign-on (SSO)
Error Message Error occurred while registering SSO components. Try Register again or check the logs for more details.
Possible Cause

1) Respective component is down.

2) Identity Service is down. below log can be seen in MADM log file

Error in ThirdParty library: A specific description for a trace=source=com.cisco.ccbu.common.ids.client.IdSRESTClient, level=ERROR, message=Error while getting status from https://autoneonode1.cisco.com:8553/ids/v1/,A description for the nature of the exception=java.net.SocketTimeoutException: Read timed out,Exception=null
78190: Aug 10 12:34:24.505 IST %MADM-LIB_TPL-3-EXCEPTION:java.net.SocketTimeoutException: Read timed out
78191: Aug 10 12:34:24.505 IST %MADM-LIB_TPL-3-EXCEPTION: at java.net.SocketInputStream.socketRead0(Native Method)
78192: Aug 10 12:34:24.505 IST %MADM-LIB_TPL-3-EXCEPTION: at java.net.SocketInputStream.read(SocketInputStream.java:152)
78193: Aug 10 12:34:24.505 IST %MADM-LIB_TPL-3-EXCEPTION: at java.net.SocketInputStream.read(SocketInputStream.java:122)
78194: Aug 10 12:34:24.505 IST %MADM-LIB_TPL-3-EXCEPTION: at sun.security.ssl.InputRecord.readFully(InputRecord.java:442)
78195: Aug 10 12:34:24.505 IST %MADM-LIB_TPL-3-EXCEPTION: at sun.security.ssl.InputRecord.read(InputRecord.java:480)
78196: Aug 10 12:34:24.506 IST %MADM-LIB_TPL-3-EXCEPTION: at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:946)
78197: Aug 10 12:34:24.506 IST %MADM-LIB_TPL-3-EXCEPTION: at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1344)
78198: Aug 10 12:34:24.506 IST %MADM-LIB_TPL-3-EXCEPTION: at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1371)
78199: Aug 10 12:34:24.506 IST %MADM-LIB_TPL-3-EXCEPTION: at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1355)
78200: Aug 10 12:34:24.506 IST %MADM-LIB_TPL-3-EXCEPTION: at sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:559)
78201: Aug 10 12:34:24.506 IST %MADM-LIB_TPL-3-EXCEPTION: at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:185)
78202: Aug 10 12:34:24.506 IST %MADM-LIB_TPL-3-EXCEPTION: at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1302)
78203: Aug 10 12:34:24.506 IST %MADM-LIB_TPL-3-EXCEPTION: at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:468)
78204: Aug 10 12:34:24.506 IST %MADM-LIB_TPL-3-EXCEPTION: at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:338)
78205: Aug 10 12:34:24.506 IST %MADM-LIB_TPL-3-EXCEPTION: at com.cisco.ccbu.common.ids.client.util.Utils.makeRESTCall(Utils.java:381)
78206: Aug 10 12:34:24.506 IST %MADM-LIB_TPL-3-EXCEPTION: at com.cisco.ccbu.common.ids.client.util.Utils.invokeRESTEndpoint(Utils.java:318)
78207: Aug 10 12:34:24.506 IST %MADM-LIB_TPL-3-EXCEPTION: at com.cisco.ccbu.common.ids.client.IdSRESTClient.getStatus(IdSRESTClient.java:385)
78208: Aug 10 12:34:24.506 IST %MADM-LIB_TPL-3-EXCEPTION: at com.cisco.ccbu.common.ids.client.impl.IdSStatusMonitorImpl$IdSStatePoller.run(IdSStatusMonitorImpl.java:287)
78209: Aug 10 12:34:24.506 IST %MADM-LIB_TPL-3-EXCEPTION: at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
78210: Aug 10 12:34:24.506 IST %MADM-LIB_TPL-3-EXCEPTION: at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:304)
78211: Aug 10 12:34:24.506 IST %MADM-LIB_TPL-3-EXCEPTION: at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:178)
78212: Aug 10 12:34:24.506 IST %MADM-LIB_TPL-3-EXCEPTION: at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
78213: Aug 10 12:34:24.506 IST %MADM-LIB_TPL-3-EXCEPTION: at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
78214: Aug 10 12:34:24.506 IST %MADM-LIB_TPL-3-EXCEPTION: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
78215: Aug 10 12:34:24.506 IST %MADM-LIB_TPL-3-EXCEPTION: at java.lang.Thread.run(Thread.java:745)

Recommended Action

1) Go to serviceability page or CLI
2) Restart the component’s service if the service is down in both the nodes of UCCX cluster
3) Check the MADM logs(/opt/cisco/uccx/log/MADM) if CCX is not onboarded successfully

4) Check the finesse logs (/opt/cisco/desktop/logs/webservices) if finesses is not onboarded

5) Check the cuic logs (/opt/cisco/cuic/logs/cuic) if cuic is not onboarded

Release Release 11.5(1)
Associated CDETS # None

Rating: 0.0/5 (0 votes cast)

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