SSO Test failed for components

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SSO Test failed for components

Problem Summary Administrator is unable to perform SSO Test for the SSO components UCCX,CUIC and finesse on the appadmin UI page System -> Single Sign-on (SSO)
Error Message Error occurred while testing SSO. Try Test again or check the logs for more details.
Possible Cause

if Identity Service is not running, below log can be seen in MADM log


55423: Aug 10 12:07:20.200 IST %MADM-LIB_TPL-3-EXCEPTION:com.cisco.ccbu.common.ids.client.IdSClientException: connect timed out
55424: Aug 10 12:07:20.200 IST %MADM-LIB_TPL-3-EXCEPTION: at com.cisco.ccbu.common.ids.client.util.Utils.wrapServerError(Utils.java:639)
55425: Aug 10 12:07:20.200 IST %MADM-LIB_TPL-3-EXCEPTION: at com.cisco.ccbu.common.ids.client.IdSRESTClient.wrapServerError(IdSRESTClient.java:404)
55426: Aug 10 12:07:20.200 IST %MADM-LIB_TPL-3-EXCEPTION: at com.cisco.ccbu.common.ids.client.IdSRESTClient.getStatus(IdSRESTClient.java:389)
55427: Aug 10 12:07:20.200 IST %MADM-LIB_TPL-3-EXCEPTION: at com.cisco.ccbu.common.ids.client.impl.IdSStatusMonitorImpl$IdSStatePoller.run(IdSStatusMonitorImpl.java:287)
55428: Aug 10 12:07:20.200 IST %MADM-LIB_TPL-3-EXCEPTION: at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
55429: Aug 10 12:07:20.200 IST %MADM-LIB_TPL-3-EXCEPTION: at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:304)
55430: Aug 10 12:07:20.200 IST %MADM-LIB_TPL-3-EXCEPTION: at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:178)
55431: Aug 10 12:07:20.200 IST %MADM-LIB_TPL-3-EXCEPTION: at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
55432: Aug 10 12:07:20.200 IST %MADM-LIB_TPL-3-EXCEPTION: at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
55433: Aug 10 12:07:20.200 IST %MADM-LIB_TPL-3-EXCEPTION: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
55434: Aug 10 12:07:20.200 IST %MADM-LIB_TPL-3-EXCEPTION: at java.lang.Thread.run(Thread.java:745)
55435: Aug 10 12:07:20.200 IST %MADM-LIB_TPL-3-EXCEPTION:Caused by: java.net.SocketTimeoutException: connect timed out


if One of the components is down, SSO test is not successful. Below log snippet can be found in MADM log. Appadmin will try to perform SSO test by invoking the below mentioned urls.

87158: Aug 10 14:16:00.849 IST %MADM-ADM_CFG-7-UNK:SSOUtil().getComponentTestURLs(): ssoComponentList - https://autoneonode2.cisco.com:8443/appadmin/sso/test, https://autoneonode1.cisco.com:8444/cuicui/sso/test, https://autoneonode2.cisco.com:8444/cuicui/sso/test, https://autoneonode1.cisco.com:8445/desktop/sso/test, https://autoneonode2.cisco.com:8445/desktop/sso/test

Recommended Action

1) Ensure that component’s service is up and running in both the nodes of UCCX cluster
2) Ensure that appdamin is accessed using FQDN

3) Ensure that Identity Service is up and running
4) Check the MADM logs(/opt/cisco/uccx/log/MADM) if CCX is not onboarded successfully

5) Check the finesse logs (/opt/cisco/desktop/logs/webservices) if finesses is not onboarded

6) Check the cuic logs (/opt/cisco/cuic/logs/cuic) if cuic is not onboarded

Release Release 11.5(1)
Associated CDETS # None

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