SSO: Error message when Supervisor force signs out an agent

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Error message when Supervisor force signs out an agent

Problem Summary When the Supervisor force signs out an agent, he receives the following error message “Forced Sign Out failed: HTTP-401”.
Error Message Forced Sign Out failed: HTTP-401
Possible Cause Check the client logs or browser console for any 401 unauthorized error message. If yes, then the user request has not gone through cause the communication between Identity Service and Finesse has failed OR Identity Service is down.
Recommended Action Capture client logs and check with the system administrator.
Release Release 11.5(1)
Associated CDETS # None 



 

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