SGtoCloudManagedServices MigrationInformation

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ServiceGrid to Cloud Managed Services Platform migration

Cisco ServiceGrid migrates their test-environments into the Cisco Managed Services Cloud.

Cisco Cloud Services is designed for growth, supporting our customers’ needs for scale, performance and global reach.

This page will contain all the necessary customer information for the migration. Please bookmark it!

Impact for customers

• Your B2Bconnection or access to the application will change!

• All User- and connection related credentials will stay the same.

• The URL (and the bonded IP-address) that you access will change.


Affected platforms

vie2.beta (test-environment) was migrated at February 17th 6:00 AM CET 2015 to EU3-STA (https://eu3-sta.servicegrid.cisco-ccs.com)


All *.*vie2beta.solvedirect.com URLs changed to *.*eu3-sta.servicegrid.cisco-ccs.com.

Service, old environment ->new environment:

Online Application (SD²) https://vie2beta.solvedirect.com -> https://eu3-sta.servicegrid-ccs.com

Online Application (Portal) https://vie2beta.solvedirect.com/pages/sdcall/Login.jsp?&accessmode=portal -> https://portal.eu3-sta.servicegrid.cisco-ccs.com

SFTP connections sftp://sftp.vie2beta.solvedirect.com -> sftp://sftp.eu3-sta.servicegrid.cisco-ccs.com

E-Mail inbound inbound@vie2beta.solvedirect.com -> inbound@eu3-sta.servicegrid.cisco-ccs.com

E-Mail upload upload@vie2beta.solvedirect.com upload@eu3-sta.servicegrid.cisco-ccs.com

HTTPS Post Webservice https://vie2beta.solvedirect.com/ws/distinct/HTTPDirectServlet -> https://ws.eu3-sta.servicegrid-ccs.com/ws/distinct/HTTPDirectServlet

SOAP Webservice CORE https://vie2beta.solvedirect.com/ws/soap/core/CallService -> https://ws.eu3-sta.servicegrid-ccs.com/ws/soap/core/CallService

SOAP Webservice CUSTOM https://vie2beta.solvedirect.com/ws/soap/custom/CallService -> https://ws.eu3-sta.servicegrid-ccs.com/ws/soap/custom/CallService

Migration Support

For any questions please visit our Supportforums at: https://supportforums.cisco.com/community/11933756/cisco-servicegrid

Or open a case via mailto:servicegrid-support@cisco.com



ServiceGrid documentation mainpage

For a complete list of Cisco ServiceGrid Articles, go to the List of Articles page.

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