| Problem Summary
|| Packaged CCE reports a Call Server status rule error for the router Live Data connection.
| Error Message
|| The router Live Data connection must be active on one side and idle on the other side
| Possible Cause
|| The JMS connector for Live Data was not created correctly because the External AW-HDS-DDS is being used as the real time data source, and the External Distributor Service has not been started.
| Recommended Action
|| Start the External Distributor Service. After the External HDS is synchronized with the Data Server, the JMS connector is created correctly and the status rule for the router Live Data connection passes.
|| 10.0(1), 10.5(1)
| Associated CDETS #