Reporting - Queue Information: Missing call in queue information in the real-time and historical Service templates

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Missing call in queue information in the real-time and historical Service templates

Problem Summary In the Service templates, the value of "Calls Q Now" and "Calls Q Now Time" are 0.
Error Message None
Possible Cause This can occur when the route links to the skill group because it causes a lack of visibility for the "Longest Call Queued" values.
Recommended Action None
Release Release 7.5(1) and 8.0
Associated CDETS # None.

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