Reporting - Cisco Contact Center Gateway Deployments: No agent data available in reports on the Unified ICME parent
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No agent data available in reports on the Unified ICME parent
| Problem Summary | In either the IPCC Enterprise or the IPCC Express Gateway deployments, the WebView reports on the Unified ICME parent show no agent data. |
| Error Message | None. |
| Possible Cause | Agent Reporting is not enabled on the respective IPCC Express Gateway PG. |
| Recommended Action | In the Unified ICM PG Explorer Agent Distribution tab, enable agent reporting. |
| Release | Release 7.5(1) and 8.0 |
| Associated CDETS # | None. |