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Reporting - Call Type and Skill Group Reports: Report Statistics when Sub-Skill Groups are Configured
Report Statistics when Sub-Skill Groups are Configured
|Problem Summary||Data in agent and peripheral reports is affected when sub-skill groups are configured.|
|Possible Cause||If sub-skill groups are configured in your enterprise, agent reports show data for sub-skill groups only.
If sub-skill groups are not configured, the reports will show data for base skill groups.
If sub-skill groups are configured in your enterprise, please note the following with respect to skill group reports:
|Release||Release 7.5(1) and 8.0|
|Associated CDETS #||None.|