Reporting - Call Type and Skill Group Reports: Call Type ErrorCount incremented if Caller disconnects when call is translation routed

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Call Type ErrorCount incremented if Caller disconnects when call is translation routed

Problem Summary During a transfer, the caller hangs up while the call is being transferred.
IP IVR cannot notify Unified ICM that the call abandoned because it does not yet have the call object information. For reporting, the call is reported as an error, and a Route_Call_Detail record is cut for the call. 
Error Message None
Possible Cause IPIVR cannot notify Unified ICM that the call abandoned because it does not yet have the call object information.

The call flow was that the call was translation routed to the IVR, but it did not get there. The Router encountered a translation route time out.

Recommended Action None required.
Release Release 7.5(1) and 8.0
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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