Reporting - Agent Reports: Dialer Reports and Interval Data
From DocWiki
Dialer Reports and Interval Data
| Problem Summary | Outbound Option dialer reports have missing data. |
| Error Message | N/A |
| Possible Cause | Historical dialer reports combine Campaign Query and Skill Group data.
If 15-minute interval data is enabled for the dialer's peripheral, certain skill group information will be missing in reports. |
| Recommended Action | All peripherals that support Outbound Option dialers must be set to a half-hour interval. |
| Release | Release 7.5(1) and 8.0 |
| Associated CDETS # | None. |
