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Reporting - Agent Reports: Dialer Reports and Interval Data
Dialer Reports and Interval Data
|Problem Summary||Outbound Option dialer reports have missing data.|
|Possible Cause||Historical dialer reports combine Campaign Query and Skill Group data.
If 15-minute interval data is enabled for the dialer's peripheral, certain skill group information will be missing in reports.
|Recommended Action||All peripherals that support Outbound Option dialers must be set to a half-hour interval.|
|Release||Release 7.5(1) and 8.0|
|Associated CDETS #||None.|