Registration is shown as Successful in Finesse gadget, but RTMT Alert “ContextServiceInitializationFailed” is shown. Fusion Management connector logs shows error “Attempt to connect failed” Context Service steps will fail.

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Registration is shown as Successful in Finesse gadget, but RTMT Alert “ContextServiceInitializationFailed” is shown. Fusion Management connector logs shows error “Attempt to connect failed” Context Service steps will fail.

Problem Summary Registration is shown as Successful in Finesse gadget, but RTMT Alert “ContextServiceInitializationFailed” is shown. Fusion Management connector logs shows error “Attempt to connect failed” Context Service steps will fail.
Error Message
 RTMT Alert:
 Alert Name = ContextServiceInitializationFailed.
 Alert Description = "Context Service failed to initialize."
 Sample MIVR Logs:
 25179: Jul 27 16:15:03.990 IST %MIVR-CONTEXT_SERVICE-1-CONTEXT_SERVICE_INITIALIZATION_FAILED:Context Service Initialization Failed: 
 Sample ManagementConnector-fusion-mgmt-connector logs:
 Error on CREATE: https://hercules-a.wbx2.com/v1/connectors Jul 28 2016 16:13:02.298 +0530: CS_LOG [sdk_log_level=ERROR]: Error:  try #1:  
 Exception trying to connect=com.sun.jersey.api.client.ClientHandlerException: connect=com.sun.jersey.api.client.ClientHandlerException: 
 java.net.UnknownHostException: hercules-a.wbx2.com: Name or service no t known Jul 28 2016 16:13:02.298 +0530: CS_LOG [sdk_log_level=ERROR]:
 Attempt to connect failed: java.net.UnknownHostException: hercules-a.wbx2.com: Name or service not known
Possible Cause CS Registration is tried with the below scenarios:
1) Connectivity to Context service cloud is not available.

2) Proxy is used to access CS cloud, but with one of the following issues:
• Invalid proxy is entered
• Correct proxy is configured, but proxy type is not selected as “Http”

Recommended Action Check if the network connectivity to the Context Service cloud is up.

If proxy is used to access CS cloud, enter valid Proxy values and select “Http” as Proxy Type.
If the above doesn’t solve the issue, Deregister and Register again.

Release Release 11.5(1)
Associated CDETS # None


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