| Problem Summary
|| Live monitoring fails if there is comfort noise sent from a phone.
| Error Message
|| Codec is not supported on <platform> Platform.
| Possible Cause
|| In live monitoring, if a phone generates comfort noise packets, VSMS forward these packets to the Search and Play application, but the application does not process (drop) the packets, instead it generates an error message.
| Recommended Action
|| For CUBE-based forking, disable comfort noise by entering the "no vad" configuration command in the inbound, outbound & MS dial-peers.
- cube(config-dial-peer)# no vad
| Associated CDETS #