Receiving Calls: Agent loses the call after a few seconds
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Agent loses the call after a few seconds
| Problem Summary | Agent receives calls, but loses them after a few seconds before they can be answered. |
|---|---|
| Error Message | None. |
| Possible Cause | The Ring No Answer feature is probably set on the ICM system. |
| Recommended Action | Open the ICM Configuration Manager and increase that value or disable it all together. |
| Release | Release 7.5(x) |
| Associated CDETS # | None. |
