| Problem Summary
| After login, supervisor does not see his team members listed in the agent select grid.
|
| Error Message
| None.
|
| Possible Cause
| This problem may have multiple causes:
- The team may not be properly configured in the ICM configuration.
- The supervisor may not have the correct privileges.
- The ServicesMask may not have the right value for the CTI OS server.
|
| Recommended Action
| Check the following items:
- Ensure that the team is configured correctly in the ICM configuration.
- Ensure that your supervisor has supervisor privileges in ICM configuration.
- Check the ServicesMask for CTI OS server in the registry at HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS\CTIOS_<InstanceName>\ ctios1\CtiDriver\Config. It must be 0x1c0296 or decimal 1835670 - these values include supervisor services.
|
| Release
| Release 7.5(x)
|
| Associated CDETS #
| None.
|
