RTR: RTR not working

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RTR not working

Problem Summary RTR screen is not coming up.
Error Message Screen message "Activaie Java"
Possible Cause

On 64-bit Windows, if you only have the 64-bit version of Java installed then the Java plugin will not be available. RTR uses the Java inbuilt plugin therfore it does not work

If using Firefox as your browser then note that current Firefox releases are 32-bit browsers and you will need to install the 32-bit version of Java to make RTR work.

Recommended Action

 Go to the URL https://www.java.com/en/download/installed.jsp and see whether Java is enabled, if this URL gives Java not enabled then enable it

To enable Java:

1. Navigate to this URL https://java.com/en/download/help/enable_panel.xml and enable java .

2. Allow the java update if prompted

3. Follow the update wizard and update the Java Plugin then the RTR window will come up.

Release 11.5
Associated CDETS # NA


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