RTMT alert “ContextServiceSMNotificationRetry” is shown.CS parameter changes will not take effect in SocialMiner

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RTMT alert “ContextServiceSMNotificationRetry” is shown. CS parameter changes will not take effect in SocialMiner.

Problem Summary RTMT alert “ContextServiceSMNotificationRetry” is shown. CS parameter changes will not take effect in SocialMiner.
Error Message
 RTMT Alert:
 Alert Name = ContextServiceSMNotificationRetry  
 Alert Description = Retrying Social Miner Context Service notification.
 MIVR Logs:
 SM_CONTEXT_SERVICE_RETRY:
 Retrying the SocialMiner Context Service notification
Possible Cause Context Service parameters are updated when SocialMiner is down.Notify Context Service details to SocialMiner fails and retrying the notification.
Recommended Action Check if SocialMiner is up and reachable from UCCX.
Release Release 11.5(1)
Associated CDETS # None


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