Queue Statistics: Queue Statistics gadget not visible by default

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Queue Statistics: Queue Statistics gadget not visible by default

Problem Summary Queue Statistics gadget is not visible by default in Finesse 11.5 version.
Error Message Gadget is not visible
Possible Cause In Finesse 11.5 fresh install, queue statistics data retrieval and also the gadget is disabled by default. This is done due to a possible performance impact. However, user can enable the queue statistics data retrieval and also, can manually enable the gadget.
Recommended Action To enable Queue statistics data retrieval execute the following commands in Finesse box:

utils finesse queue_statistics enable

To check the Status :
utils finesse queue_statistics status

To enable the Queue statistics gadget the following needs to be done:
Manually enable the queue statistics gadget for each desktop layout.xml for each team (if there are multiple teams configured).

To complete the task you should complete the following command on each server:
utils system restart

Release Release 11.5(1)
Associated CDETS # None


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