Queue Statistics: Queue Statistics does not show queue statistics data

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Queue Statistics: Queue Statistics does not show queue statistics data

Problem Summary Queue Statistics gadget does not show queue statistics data.
Error Message Queue data shown in gadget is 0s
Possible Cause There is no data retrieval for Queue Statistics gadget in Finesse Desktop.
Recommended Action

Check the status of queue statistics retrieval using following CLI command:
utils finesse queue_statistics status

Enable it using following CLI command:
utils finesse queue_statistics enable

Restart each Finesse server using the following CLI command:
utils system restart

Release Release 11.5(1)
Associated CDETS # None


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