Priority to dial out contacts that are marked as Retry with Delay

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Priority to dial out contacts that are marked as "Retry with Delay"

Calls are retried on priority as mentioned below:

  1. Priority 1—Outbound contacts with scheduled callback (call status = 4) and the current time is within the CallbackTimeLimit configured on the Campaigns page (default value is15 minutes) of the scheduled callback time.
  2. Priority 2—Outbound contacts to be retried after a specific delay. This is not applicable for direct preview campaigns (call status = 8).
  3. Priority 3—Outbound contacts in the Pending state (call status = 1).
  4. Priority 4—Outbound contacts in the Retry state (call status = 6).

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