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Troubleshooting Tips for Cisco MediaSense API: API request returns Error 405: Method not supported API: Incorrect participant duration API: MediaSense application sign-in fails with administration credentials API: Missing events and closed subscription API: Incorrect session or participant duration Administration: Administration Login returns unexpected error Administration: Unable to access Administration and Serviceability UI on a newly installed system Administration: Unknown request error display Administration: Saving an AXL service provider configuration will result in an incorrect error message under certain pre-conditions Administration: Error encountered on file upload Configuration: Call between two RT phones is not recorded Configuration: Calls using g.722 codec are not recorded Configuration: Configuration and Recording meta data is not synchronized between Primary and Secondary Servers Configuration: Conversation after a transfer is not recorded on RT-Lite phones Configuration: Failure to playback audio or video when using RT video phone Configuration: MediaSense application does not record even if recording is enabled Configuration: Starting SNMP on MediaSense causes the Host Resource Agent to hang in starting state Configuration: Call not recorded because UCM disconnected it Database: Database not updated after event forwarding Database: Database no longer accepts data Database: Executing the “show db synchronization status” command on the primary ORA DB server, does not show any information General: HTTP Status 500 message displays when opening Cisco MediaSense Administration after system restart General: Check and repair MediaSense file system Installation General: Performance issues as a result of hardware failure General: RTSP live monitoring sessions fail when using CUBE Installation: Installation halts with an unrecoverable error Installation: The installation fails due to an invalid IP address Upgrade: Sync after switch version failed Upgrade: Data out of sync after upgrade Recording: QuickTime does not playback G.729 recording, but status bar keep moving Recording: CUBE disconnects Cisco MediaSense right after recording begins Recording: Unified CM drops MediaSense recording as soon as recording begins Recording: Recordings from CUBE fail with SIP error 488 Not Acceptable Here Recording: Direct Outbound Recording Terminates 10 Seconds Late Recording: Recordings fail if UCM Region is configured as 256 kbps (L16, AAC-LD) RTMT: Unable to login to RTMT from the primary server RTMT: Unified RTMT connected to secondary node, does not show alarm information if the primary node is down Runtime: MediaSense server is unable to keep up with incoming recordings Runtime: Media server rejects open RTSP session Runtime: Open RTSP session to MediaSense failed with timeout Runtime: Close recording session failed with timeout
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