Prime Collaboration Analytics Custom Report - Attributes and Values

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The following are the supported dimensions and measurements for Prime Collaboration Analytics custom reports.

Contents

Caller Call Status

Provides call status and endpoints details of the caller.

Values Attributes   Report Names   Dashlet Names Description


CallerCallStatus


Cluster Cluster N/A

SourceDevicePool SourceDevicePool Device Pool
SourceCluster SourceCluster Part of Device Pool

CallType CallType Call Type

CallStatus CallStatus Call Status Call status from QOVR CDR.

SourceCallStatus SourceCallStatus Call Status Call status from CMR.

SourceCluster SourceCluster Part of Location

SourceLocation SourceLocation Location

EndpointType SourceEPType Endpoint Type

EndpointModel SourceEPModel Endpoint Model
DurationMinutes
DurationMinutes Call Duration Call duration in second.
CallCount
CallCount Call Count

Callee Call Status

Provides call status and endpoints details of the callee.

Values Attributes Report Names Dashlet Names Description


Callee Call Status


Cluster Cluster N/A

DestCluster DestCluster Part of Device Pool

DestDevicePool DestDevicePool Device Pool

CallType CallType Call Type

CallStatus CallStatus Call Status Call status from QOVR CDR.

DestCallStatus DestCallStatus Call Status Call status from CMR.

DestCluster DestCluster Part of Location

DestLocation DestLocation Location

EndpointType DestEPType Endpoint Type

EndpointModel DestEPModel Endpoint Model
DurationMinutes
DurationMinutes Call Duration Call duration in seconds.
CallCount
CallCount Call Count

Caller Call Grade

Provides the call quality and CMR grade details of the caller endpoint (originated endpoint).

Values Attributes Report Names Dashlet Names Description


Caller Call Grade


Cluster Cluster N/A

Grade Grade Call Quality Call quality from QOVR CDR.

SourceCluster SourceCluster Part of Device Pool

SourceDevicePool SourceDevicePool Device Pool

CallType CallType Call Type

SourceCluster SourceCluster Part of Location

SourceLocation SourceLocation Location

EndpointType SourceEPType Endpoint Type

EndpointModel SourceEPModel Endpoint Model

CmrOrigGrade CmrOrigGrade Call Quality Call quality from CMR.
DurationMinutes
DurationMinutes Call Duration Call duration in seconds.
CallCount
CallCount Call Count

Callee Call Grade

Provides the call quality and CMR grade details of the callee endpoint (destination endpoint).

Values Attributes Report Names   Dashlet Names Description


CalleeCallGrade


Cluster Cluster N/A

Grade Grade Call Quality Call quality from QOVR CDR.

DestCluster DestCluster Part of Device Pool

DestDevicePool DestDevicePool Device Pool

CallType CallType Call Type

DestCluster DestCluster Part of Location

DestLocation DestLocation Location

EndpointType DestEPType Endpoint Type

EndpointModel DestEPModel Endpoint Model

CmrDestGrade CmrDestGrade Call Quality Call quality from CMR.
DurationMinutes
DurationMinutes Call Duration Call duration in seconds.
CallCount
CallCount Call Count

Caller Call Class

Provides call traffic type and onnet and offnet call indicator details of the caller.

Values Attributes Report Names Dashlet Names Description


CallerCallClass


Cluster Cluster N/A

CallClass CallClass Offnet/Onnet Call is either offnet or onnet.

SourceCluster SourceCluster (Part of Device Pool)

SourceDevicePool SourceDevicePool Device Pool

CallCategoryDescription CallCategoryDescription N/A SIP Trunk Outgoing, Internal, or multivalues.

CallCategory CallCategory N/A

CallType CallType Call Type

CallStatus CallStatus Call Status

SourceCluster SourceCluster (Part of Location)

SourceLocation SourceLocation Location

OffnetDirection OffnetDirection N/A Call is incoming, outgoing or null.
DurationMinutes
Call Duration Call Duration Call duration in seconds.
CallCount
CallCount Call Count

Callee Call Class

Provides call traffic type and onnet and offnet call indicator details of the callee.

Values Attributes Report Names Dashlet Names Description


CalleeCallClass


Cluster Cluster N/A

CallClass CallClass Offnet/Onnet Call is either offnet or onnet

DestCluster DestCluster (Part of Device Pool)

DestDevicePool DestDevicePool Device Pool

CallCategoryDescription CallCategoryDescription N/A SIP Trunk Outgoing, Internal, or multivalues.

CallCategory CallCategory N/A

CallType CallType Call Type

CallStatus CallStatus Call Status

DestCluster DestCluster (Part of Location)

DestLocation DestLocation Location

OffnetDirection OffnetDirection N/A Call is incoming, outgoing or null
DurationMinutes
DurationMinutes Call Duration Call duration in seconds.
CallCount
CallCount Call Count

Caller Call Cause Code

Provides call termination code details of the caller.

Values Attributes Report Names Dashlet Names Description


CallerCallCauseCode


Cluster Cluster N/A

SourceCause SourceCause N/A

Cause code reported from caller Endpoint; for example 0, 16 , 1459617833.


SourceCallStatus SourceCallStatus Call Status Call status reported from caller endpoint.

SourceCluster SourceCluster (Part of Device Pool)

SourceDevicePool SourceDevicePool Device Pool

CallType CallType Call Type

SourceCluster SourceCluster (Part of Location)

SourceLocation SourceLocation Location
DurationMinutes
DurationMinutes Call Duration Call duration in seconds.
CallCount
CallCount Call Count

Callee Call Cause Code

Provides call termination code details of the callee.

Values Attributes Report Names Dashlet Names Description


CalleeCallCauseCode


Cluster Cluster N/A

DestCause DestCause N/A

Cause code reported from called Endpoint; for example 0, 16 , 1459617833.


DestCallStatus DestCallStatus Call Status Call status reported from called endpoint.

DestCluster DestCluster (Part of Device Pool)

DestDevicePool DestDevicePool Device Pool

CallType CallType Call Type

DestCluster DestCluster (Part of Location)

DestLocation DestLocation Location
DurationMinutes
DurationMinutes Call Duration Call duration in seconds.
CallCount
CallCount Call Count

Location CAC Bandwidth Utilization

Provides Call Admission Control (CAC) bandwidth usage along with number of calls failed due to insufficient bandwidth.

Values Attributes Report Names Dashlet Names Description


Location CAC Bandwidth Utilization


Cluster Cluster CAC Location

Location Location CAC Location
AudioFailedCalls
No Bandwidth Failed Audio Calls (Audio) No Bandwidth Failed Calls
VideoFailedCalls
No Bandwidth Failed Video Calls (Video) No Bandwidth Failed Calls
ImmersiveFailedCalls
No Bandwidth Failed Immersive Calls (Immversive) No Bandwidth Failed Calls
AudioMaxUsedBW
Peak Audio Bandwidth Used (Audio) Peak Bandwidth Used
AudioMaxConfBW
Maximum Audio Bandwidth Configured N/A, for percentage calculation
VideoMaxUsedBW
Peak Video Bandwidth Used (Video) Peak Bandwidth Used
VideoMaxConfBW
Maximum Video Bandwidth Configured N/A, for percentage calculation
ImmersiveMaxUsedBW
Peak Immersive Bandwidth Used (Immersive) Peak Bandwidth Used
ImmersiveMaxConfBW
Maximum Immersive Bandwidth Configured N/A, for percentage calculation
AudioAvgUsedBW
Average Audio Bandwidth Used (Audio) Average Bandwidth Used
VideoAvgUsedBW
Average Video Bandwidth Used (Video) Average Bandwidth Used
ImmersiveAvgUsedBW
Average Immersive Bandwidth Used (Immersive) Average Bandwidth Used
AudioMaxUsedPercentBW
Peak Audio Bandwidth Utilization % (Audio) Peak Bandwidth Used %
VideoMaxUsedPercentBW
Peak Video Bandwidth Utilization % (Video) Peak Bandwidth Used %
ImmersiveMaxUsedPercentBW
Peak Immersive Bandwidth Utilization % (Immersive) Peak Bandwidth Used %
AudioAvgUsedPercentBW
Average Audio Bandwidth Utilization % (Audio) Average Bandwidth Used %
VideoAvgUsedPercentBW
Average Video Bandwidth Utilization % (Video) Average Bandwidth Used %
ImmersiveAvgUsedPercentBW
Average Immersive Bandwidth Utilization % (Immersive) Average Bandwidth Used %

Trunk Utilization

Provides details on trunk utilization.

Values Attributes Report Names Dashlet Names Description


Trunk Utilization


Channel Channel Type Channel Type

Gateway Gateway Gateway

Port Port Port

Protocol Protocol Protocol

Cluster_Name Cluster Cluster
AvgUsed
Average Utilization % Average Utilization(%)
MaxUsed
Peak Utilization % Peak Utilization(%)
AvgUsedActiveChannels
Average Concurrent Calls Average Concurrent Calls
MaxUsedActiveChannels
Peak Concurrent Calls Peak Concurrent Calls
MaxTotalConfigured
Maximum Concurrent Calls Max Concurrent Calls Maximum value configured in the trunk for the selected period.
MinTotalConfigured
Minimum Concurrent Calls Min Concurrent Calls Minimum value configured in the trunk for the selected period.

Conferencing Devices Video Utilization

Provides details on channel utilization in conferencing devices (MCU, TPS, and so on).

Values Attributes Report Names Dashlet Names Description


Conferencing Devices Video Utilization


ConferencingDevice Conference Device Conference Device

Master_Conductor Master Conductor Master Conductor

ConferencingDeviceType Device Type Display
MaxUsed
Peak Video Port Utilization % Peak Video Port Utilization(%)
AvgUsed
Average Video Port Utilization % Average Video Port Utilization (%)
TotalVideoPorts
Maximum Video Ports Max Video Ports
PeakVideoPortsUsed
Peak Video Port Used (Peak) Video Port Used
AverageVideoPortsUsed
Average Video Port Used (Average) Video Port Used

DSP Utilization

Provides details on DSP utilization in gateways.

Values Attributes Report Names Dashlet Names Description


DSP Utilization


cluster_name Cluster (Part of Gateway)

gateway_name Gateway Gateway
MaxUsed
Peak Utilization % N/A, for Utilization calculation
AvgUsed
Average Utilization % N/A, for Utilization calculation

MTP/Transcoder Utilization

Provides details on resource utilization for MTP and Transcoder.

Values Attributes Report Names Dashlet Names Description


MTP/Transcoder Utilization


cluster_name Cluster (Part of Gateway)

gateway_name Gateway Gateway
MaxUsedMTP
Peak Utilization % N/A, for utilization calculation
AvgUsedMTP
Average Utilization % N/A, for utilization calculation

Busy-Hour Trunk Capacity

Provides ABBH (Avg Bouncing Busy Hour) details collected from Unified CM CDRs.

Values Attributes Report Names   Dashlet Names Description


Busy-Hour Trunk Capacity


ResourceName Trunk/Route Group Trunk or Route Group name

Cluster Cluster


ResourceType Trunk/Route Group Display (Trunk or Route Group) Used in query to differentiate between trunk and route group members. 0,143 categorised as route group and all other values are part of trunk group.
Abbh
Average Bouncing Busy Hour Erlang Average Bouncing Busy Hour Determined through Erlang
Bbh
Bouncing Busy Hour Erlang Bouncing Busy Hour Determined through Erlang
Maxbbh
Max Bouncing Busy Hour Erlang Max Bouncing Busy Hour Deteremined through Erlang
MaxCapacity
Max Capacity Required Max Capacity Required Unit is lines
AvgCapacity
Avg Capacity Required Avg Capacity Required Unit is lines
ResourceCapacity
Capacity Available Capacity Available Current Available line capacity in the resource
InBound
Inbound Bouncing Busy Hour Erlang Inbound Bouncing Busy Hour Deteremined through Erlang
OutBound
Outbound Bouncing Busy Hour Erlang Outbound Bouncing Busy Hour Detremined Erlang

Route Group/Trunk Group Utilization

Provides route group utilization data.

Values Attributes Report Names Dashlet Names Description


Route Group /Trunk Group Utilization


Route_group Route Group/Trunk Group Route Group/Trunk Group Route or Trunk group names

trunk_name Associated Trunks Associated Trunks List trunks associated with each Route Group

clustername Cluster Cluster
avg_use
Average Utilization % Average Utilization
max_use
Peak Utilization % Peak Utilization
total_capacity
Maximum Concurrent Calls Max Concurrent Calls
min_total_capacity
Minimum Concurrent Calls Min Concurrent Calls
avg_total_capacity
Average Concurrent Calls Avg Concurrent Calls

Conference Locations

Provides details on endpoints that join the conference.

Values Attributes Report Names Dashlet Names Description


Conference Locations


EndpointType MeetingEndpointType Endpoint Type

EndpointName MeetingEndpointName Endpoint Name

ucmlocation MeetingEndpointLocation Location

ClusterName MeetingEndpointCluster


MeetingType MeetingType Meeting Type

MeetingStatus MeetingStatus


Meetingcategory Meetingcategory Meeting Category
ShowCount
ShowCount Participant
ActualDuration
ActualDuration
Call duration in minutes

Conference Statistics

Provides conference details, such as number of participants, conference durations, and so on.

Values Attributes Report Names Dashlets Names Description


Conference Statistics


MeetingType MeetingType Conference Type

MeetingCategory MeetingCategory Session Type (Change to Meeting Category)
ScheduledDuration
ScheduledDuration
Sum of scheduled duration in seconds.
AvgScheduledDuration
AvgScheduledDuration

ActualDuration
ActualDuration Duration Sum of conference durationin seconds
AvgActualDuration
AvgActualDuration

NoShowParticipantCount
NoShowParticipantCount
Numbers of users invented in no show conferences and number of users who did not join conference.
ParticipantCount
ParticipantCount Participant
AvgParticipantCount
AvgParticipantCount

ConferenceCount
ConferenceCount Conference
ConferenceWithParticipantCount
ConferenceWithParticipantCount
Number of conferences with at least one participant
NoShowConferenceCount
NoShowConferenceCount

TotalCount
TotalCount
Includes number of users in actual conferences and no show conferences.

CPU Utilization

Provide CPU utilization for devices, such as Unified CM, Contact Center devices, and so on.

Values Attributes Report Names Dashlet Names Description


CPU Utilization


Capability Capability Capability Device capability

Device Name DeviceName Device Name Name of the device

Cluster Cluster Cluster Set of devices or Unified CM servers
Average Utilization
Average Utilization (Average) Utilization Average device cpu utilization in percentage
Maximum Utilization
Maximum Utilization (Peak) Utilization Maximum device cpu utilization in percentage
Minimum Utilization
Minimum Utilization (Minimum) Utilization Minimum device cpu utilizationin percentage

Memory Utilization

Provide memory utilization for devices, such as Unified CM, Contact Center devices, and so on.

Values Attributes Report Names Dashlet Names Description


Memory Utilization


Capability Capability Capability Device capability

DeviceName DeviceName Device Name Name of the device

Cluster Cluster Cluster Set of devices or Unified CM Servers
Total Memory
Peak Memory(MB) N/A
Peak Used Memory
Peak Used Memory(MB) (Peak) Used Memory MB, Maximum memory used
Peak Utilization
Peak Utilization(MB) (Peak) Utilization Maximum device memory utilization in percentage
Total Memory
Average Total Memory(MB) Total Memory MB
Average Used Memory
Average Used Memory(MB) (Average) Used Memory MB, Average memory used
Average Utilization
Average Utilization(MB) (Average) Utilization Average device memory utilization in percentage
Minimum Utilization
Minimum Utilization(MB) (Minimum) Used Memory MB, Minimum memory used
Minimum Used Memory
Minimum Used Memory(MB) (Minimum) Utilization Minimum device memory utilization in percentage
Total Memory
Minimum Total Memory(MB) N/A

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