The Predefined Response icon is dimmed in the Chat window.

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Problem Summary The Predefined Response icon is dimmed in the Chat window.
Error Message
NA.
Possible Cause Predefined responses are not configured.
Recommended Action Configure predefined responses in Cisco Unified CCX Administration.
Navigate to Subsystem > Chat > Predefined Responses to configure predefined responses.
Release Release 10.5(1)
Associated CDETS # N/A

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