Pre-Requisites and Logging Required

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Pre-Requisites



Problem Summary Pre-Requisites.
Error Message NA
Possible Cause NA
Recommended Action I am assuming that you have gone through the following documents and videos before started working on HRDM escalations.

1. Historical Reporting PPT http://wwwin-eng.cisco.com/Eng/CCBU/Dactyl/Presentations/UCCX_8.0_Dactyl_TOI_-_RT_HRReports.pptx
2. Historical Reporting Video http://wwwin-cvision.cisco.com/vision/members/viewVideo.php?video_id=67165
3. RT FFS http://wwwin-eng.cisco.com/Eng/CCBU/Dactyl/SW_Specs/UCCX_Dactyl_Roundtable_FFS.doc

Release Release 8.0(1)
Associated CDETS # None


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