Packaged CCE Lab Only Deployment Information

From DocWiki

Jump to: navigation, search

The information in this page applies to Cisco Packaged CCE release 10.5(1) and above, except where noted.


Contents

Packaged CCE Lab Only Deployment Components

Packaged CCE Lab Only deployments are configured as simplex systems; all components are installed on Side A, and there is no Side B.

The Lab Only deployment must consist of the following components:

  • 1 Cisco Unified CCE Call Server
  • 1 Cisco Unified CCE Data Server
  • 1 Cisco Unified CVP Ops Console Server, co-located with a Cisco Unified CVP Call Server, Cisco Unified CVP Media Server, and Cisco Unified CVP VXML Server.
    Notes:
    • To configure Unified CVP and Unified CVP OAMP on the same server, pass the "labmode" flag to the setup executable when installing OAMP.
    • After initializing the deployment in Unified CCE Administration, you must restart the Unified CVP Server.
  • 1 Cisco Unified CM, functioning as a combined Publisher and Subscriber
  • 1 Cisco Unified Intelligence Center, functioning as a combined Publisher and Subscriber
  • 1 Cisco Finesse, functioning as both a Publisher and Subscriber
  • 0 or more Gateways
  • 0 or 1 Cisco SocialMiner
  • 0 or 1 Cisco Unified CVP Reporting
  • 0 or 1 Cisco MediaSense
  • 0 or 1 Cisco Unified E-Mail and Web Interaction Manager (Services Server)
  • 0 or 1 3rd Party Multichannel

Note: In the System Inventory, the status rules that apply to machines outside of the Packaged Contact Center Enterprise Lab Only deployment will return a status of blocked.

Enable System Inventory, Log Collection, and Live Data Using the Inventory Content File

In order to use the following Unified CCE Administration features for demonstration purposes, you must provide Packaged CCE with information and credentials for the machines in your deployment:

  • System Inventory (available under System > Deployment)
  • Log Collection
  • Live Data

You provide this information using the Inventory Content File.

For release 11.0(1) and later, you are prompted to complete and upload the Inventory Content File as part of the installation process, when configuring the Packaged CCE Lab Only deployment in Unified CCE Administration for the first time. If you switch into Packaged CCE Lab Only deployment from a different deployment, you complete and upload the Content Inventory File in Unified CCE Administration (Manage > Bulk Jobs).

For release 10..5(x) and earlier, you complete and upload the Content Inventory File using Bulk Jobs.

To enable the System Inventory, Log Collection, and Live Data using Bulk Jobs:

  1. In the Unified CCE Web Administration, navigate to Manage > Bulk Jobs. Download the Inventory content file template.
  2. Open the file in Microsoft Excel and populate the content file fields as described in Inventory Content File.
  3. Save your changes.
  4. Create a new bulk job in Bulk Jobs. In the Content File field, select the Inventory content file you created and click Save.

For detailed information and instructions for managing and creating Bulk Jobs, see the Cisco Packaged Contact Center Enterprise Administration and Configuration Guide.

Inventory Content File

The Inventory content file template contains the following fields:

Note: If a username and/or password contains the "=" or "&" characters, use the encoded value of "%3d" or "%26" respectively.

Field Description
operation The default is CREATE; do not change the operation.
name For each machine, either leave the default name or enter a new name.
machineType Do not change the machine type.
publicAddress Enter the public IP address for each machine
publicAddressServices CCE_CALL_SERVER - This field specifies services that are required for the Unified CCE Call Server. If the Logical Controller ID for the Generic PG is not the default of 5000, change the pairing value for the TIP_PG and TIP_PG_TOS services to match the Logical Controller ID. (The Generic PG Logical Controller ID can be found on the Peripheral Gateways tab of System > Information.)

CCE_DATA_SERVER - This field specifies credentials for the Diagnostic Framework for the Unified CCE Call Server and Data Server. Replace user@domain.com and password with credentials for a domain user who is a member of the Config security group for the instance. The credentials must be valid on all Unified CCE machines in your deployment.

CVP_OPS -

For release 10.5(x), this field specifies credentials for the Unified CVP Ops Console System CLI. Replace user and password with the correct credentials.

For release 11.0(x) and later, this field specifies credentials for the Unified CVP Ops Console System CLI and for the Unified CVP Operations Console. For type=DIAGNOSTIC_PORTAL, replace user and password with the correct credentials for the Unified CVP Ops Console System CLI. For type=ADMINISTRATION, replace user and password with the correct credentials for the Unified CVP Operations Console.

CM_PUBLISHER - This field specifies AXL credentials. Replace user and password with the correct credentials.

CUIC_PUBLISHER - This field specifies the services for Unified Intelligence Center. For the Administration credentials, replace user and password with the correct credentials. For all other services, do not change the default values.

FINESSE - This field specifies Finesse Administration credentials. Replace user and password with the correct credentials.

privateAddress Enter the private IP address for the CCE_DATA_SERVER and CCE_CALL_SERVER. Leave this field blank for all other machines.

Rating: 1.0/5 (1 vote cast)

Personal tools