| Problem Summary
|| Pre-Upgrade Tool backup failed while backing up the Unified CCX Desktop Agent Config.
| Error Message
|| Cisco Unified CCX Desktop Agent Config backup operation failed
| Possible Cause
|| Connection to Calabrio LDAP fails
| Recommended Action
|| Make sure that proxies are disabled in the web browser. Alternatively navigate to ControlPanel-->Java. In the Java Control Panel, under General-->Network Settings turn off the Use Browser Settings. This is set on by default. Check the Agent desktop logs (C:\Program Files\Cisco\Desktop\log\bars*.dbg).
|| Release 8.0(1)
| Associated CDETS #